Hostway Austin Waller

Profile

Data Center

Two independent data centers, nearly 60,000 sq ft
Power conditioning through UPS (Uninterruptible Power Supply) and power backup
N+1 redundant HVAC system using multiple units with backup units standing by
Redundant cable routing system
Backup network equipment
Data center 1: Inergen environmentally green fire suppression system
Data center 1: Power backup provided by a 1.25MW generator being fed from a 4000 gallon diesel reservoir
Data center 2: Power backup provided by a 2MW generator fed from a 5000 gallon diesel reservoir
NOC (Network Operations Center) staffed with senior system technicians 24 x 7 x 365

Network

Multiple and redundant 10GigE core with multiple 10GigE upstreams
Built in excess capacity across the network
100% uptime guarantee
BGP4 (Border Gateway Protocol) on Brocade routers
100% switch-based GigE Ethernet using the latest Brocade and HP technologies


Security

24x7 live closed circuit TV monitoring
No outsider is allowed; Only internal systems and network administration staff have access
Complete controlled entry keycard system
Over 60 combined cameras around the data centers


Administration and Support

24 x 7 Security, technical support, and remote hands on premises
24 x 7 Network monitoring
Expertise with Windows and Linux platforms
Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
Network monitoring with 24 x 7 response
Custom network monitoring with user-configurable notification
DNS management
1 Hour hardware repair SLA
Emergency patch installation