Data Center - State-of-the-art facilities located in a AAA-rate building - Dual electrical grid connections from independent substations - Internally redundant, bypassable 2 x 255 kVA UPS systems - Fault-tolerant 600V air conditioning systems with humidity regulation - Stratified air flow design for increased cooling efficiency and reduced energy cost - Non-service-affecting FM-200® Fire Suppression System with multiple zones, central control, and connectivity to the building fire system - Infrastructure built to comply with seismic code
Network - Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability - Multiple GigE backbone trunks for fast network performance and traffic spike tolerance - 100% uptime guarantee (with specific SLA) - 24 x 7 environment and network monitoring and response - Multiple, fault-tolerance upstream fiber connections - Burstable and uncapped bandwidth to every customer, at a minimum connection speed of 100 Mbps - Broadcast and internal (non-Internet) traffic is unmetered - Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers - 4 x GigE Internet Carriers (Level3, Zayo, Shaw Business Services, Bell Canada) - 1GB peering with S.I.X. and P.I.X.
Security - 24 x 7 building security monitoring and engineering response - Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response - 24 x 7 CCTV (closed circuit television) surveillance and recording - Closed wiring conduits for all wire and fiber outside of the server room ad within the colocation room - Limited staff access to server rooms - Access logging in all key card doors
Administration and Support - 24 x 7 security, technical support, and remote hands on premises - Expertise with Windows and Linux platform - Expertise with multiple server configurations (VPN, Load balancing, Firewalls) - Network monitoring with 24 x 7 response - DNS management - Free hardware repair - Root access - Advanced traffic monitoring with per-service and per-IP breakdowns
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