Webfire Internet Services (Webfire...

Webfire is a leading edge provider of networking services in Edmonton, Alberta, Canada. We pride ourselves on our customer service, our network availability, and the quality of services provided to our customers. We strive to minimize downtime and enhance performance across all services on our network. Any service interruption is dealt with quickly and decisively. We monitor all critical aspects and Key Performance Indicators (KPI's) on all our network segments. This includes packet loss, error rate, and throughput on every port and device networked device. Problems are determined by our monitoring systems and sent to a technician's BlackBerry within seconds of detecting a problem. This ensures we attain 100% uptime on all of our critical services. Individual servers are also monitored for latency of critical services, as this can indicate upcoming issues. Our goal is to continuously serve up content with extreme accuracy and in a timely manner no matter where in the world the content is being delivered to - our customers have come to expect nothing less from us.

At our core, we utilize Cisco Catalyst 6500 series with redundant supervisor engines, redundant fabric modules, and redundant power supplies connected to separate power sources. We utilize high quality Category 6 copper cabling to all of our servers and customers. Our switching cross-connects (to both customers and non-critical distribution switches) are all copper or fiber gigabit EtherChannel connections for speed and redundancy. Our EtherChannel uplinks help us deliver millisecond fail-over rates in case of port or GBIC/SFP failure.

Every aspect of our network is geared towards high availability. Our scheduled maintenance windows are few and far between (once every 2 years for core network service windows). To help push availability to 100% we utilize Cisco IOS software that supports in-service software upgrades (ISSU). This technology permits us to perform maintenance without service interruption. Stateful switch-over (SSO) technology on our core network switch lets us perform hardware maintenance without service interruption - and also permits hardware failures to happen un-noticed to our customers.